Frequently Asked Questions

Everything you need to know about keeping your kicks clean.

When will my order ship?

All orders are processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.

Are your cleaning solutions safe for all materials?

Our cleaning solution is 100% natural and safe for most materials including leather, nubuck, mesh, and canvas. For delicate materials like suede, we recommend using our specialized Suede Brush.

Do you offer international shipping?

Yes, we ship our premium sneaker cleaning products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Can I use the laundry system on any shoe?

Our Patented Laundry System is designed for mesh, knit, and canvas sneakers. We do not recommend using the laundry system for leather, suede, or nubuck shoes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Afterpay or Shop Pay.